A web-based marketplace platform matching
consumer's request for services and products
with providers & suppliers.

Frequently Asked Questions (FAQ)

General FAQ :

  1. How do I leave a review for the service carried out?
    1. At the moment, we are using Google Forms to collect feedback from our customers. The feedback will be received and noted by WooYoo’s services team directly.

Ordering FAQ :

  1. What does the air-cond service include?
    1. The full description (tasks/ price) of each service featured on WooYoo is clearly displayed in our Order Form.

  2. I am unsure what is wrong with my air-cond, how do I select the right service for me?
    1. At the scheduled arrival, our service provider will assess your air-cond unit before carrying out their services. Any repair work required is outside of our scope of featured products, and should be dealt with directly with the service provider.

  3. Can I specify my preference for a particular service provider?
    1. At WooYoo, we pride ourselves in only providing trusted and certified service providers to ensure the highest level of user experience.
    2. To qualify as our trusted service provider, candidates are required to undergo a vigorous scrutiny. This includes the provider’s application, relative business documents, and past experience reference.
    3. As a result, the need to specify a preferred service provider is eliminated.

  4. Can I order a service package instead of a single service?
    1. Absolutely. We feature service packages that are valid for within a year of the purchase.

Payment FAQ :

  1. When am I charged for my service orders?
    1. The payment is collected 1 (working) day before the scheduled service.

  2. Can I pay by cash?
    1. In order to protect our customers in the interest of damages/ claims, we are only processing payments via Internet Banking as it takes approximately 7 (working) days for our service team to completely process your transaction with our service provider.

  3. Why is my debit/ credit card declined as a method of payment?
    1. Try using either Visa or MasterCard; alternatively you may also pay by Internet Banking.
    2. If you are performing a manual transfer, please attach your receipt with your name, registered email address, and phone number for our order tracking.

  4. Why have I received a SMS from my bank about my card charge before the service is carried out?
    1. For users in Malaysia, banks charge a card validation fee (typically RM 1 – 5) which is refunded when your transaction is approved.

Scheduling FAQ :

  1. What if I want to amend the scheduled time?
    1. Communicate with our customer support team as soon as possible, and we will do our best to assist you with your request.
    2. You should provide us with your order ID when you get in touch with our dedicated team.

  2. How do I cancel my order?
    1. If you wish to cancel a particular order, please communicate directly with our customer support team.
    2. Note that you should prepare your order ID, a valid reason for cancellation of your order.
    3. Cancellation policy; 100% refund for cancellation more than 48 hours prior to the scheduled date; 50% refund for cancellation within 48 hours prior to the scheduled date.

  3. The service provider is late/ did not show up. What should I do?
    1. You can easily locate the service provider’s contact details in your booking confirmation.
    2. If the problem still persists, you can contact our customer support team directly and we will do our best to resolve the issue.

  4. Do I need a permission from the building management for the service provider to enter my property?
    1. This is purely dependent on your management’s policy on third party visitors. We encourage you to inquire about this directly with your building management.

  5. I am ordering/ paying for another person, and he/ she will not be home. What should I do?
    1. Upon arrival at your building, our service provider will contact (according to the contact details you have provided) you before entering your property.

Service FAQ :

  1. I am not satisfied with the service provided/ quality of service. What do I do?
    1. At WooYoo, we have a dedicated team for customer support who are happy to help with any dissatisfaction with your service order, as long as you contact us within 2 (working) days of the completed service order.
    2. b. Our customer support contact information are as follows; hello@wooyoo.life, +60 12-780 2178

  2. I have my belongings damaged/ stolen by one of your service providers. What should I do?
    1. We would encourage you to communicate directly with the particular service provider for matters of this type.
    2. In the event that you are unable to communicate/ unable to resolve the problem with the service provider, our dedicated customer support team will be happy to assist you with your complaints, as long as you reach out to us within 7 (working) days of the completed service.